Help with Backplain. Answered by the people who built it.
Open a ticket, search the knowledge base, or jump straight to setup, billing, and audit guides. Backplain customers get answers from engineers — not a queue of scripts.
Where would you like to start?
Getting started
Provision your workspace, invite your team, and run your first multi-model prompt — typically inside a day.
Setup in 6 steps →Knowledge base
AI Firewall configuration, model coverage, deployment, SSO. Searchable, written by the team.
Browse articles →FAQs, tips & tricks
Field-tested techniques from power users — the Tokyo Test, model bundles, Firewall modes, iOS multi-chat.
Read the playbook →Account & billing
Flat-rate per-seat pricing, no token costs. Manage seats, invoices, and plan changes.
Manage account →Reports & audit
Every prompt logged. Every Firewall action traced. Built-in reports for SOC 2, HIPAA, and SIEM export.
See what's logged →Blog & changelog
What we shipped this week, what we're testing, and how to use it.
Read the blog →Submit a ticket
Sign in and open a ticket. A Backplain engineer responds — full thread, full history.
Sign in →Your AI. Your data. Your call.
Backplain puts 47 models in one governed workspace, with the patent-pending AI Firewall stripping sensitive data before any prompt leaves your network. Support runs the same way: every conversation logged, every answer accountable.
Learn more at backplain.com →